frequently asked questions - Автопрокат в Бишкеке (Кыргызстане)

Homefrequently asked questions

What is it needed to rent a car?

– Driver’s license
– Passport
– A deposit of $ 500, an age of 21 years, an experience on the rights of three years.

Do you have privileges for regular customers?

We are focused on long-term cooperation and always offer discounts for regular customers!

Is it possible to deliver a car to the airport?

Yes. You warn when you need to meet at the airport and our driver will meet you at the right time in the right place.

Are there any mileage restrictions?

– Mileage 350 km per day. In case of excess surcharge of $ 0.35 for 1 km.

– With long-term rent, restrictions are removed.

When to book?

It is advisable to book a week and earlier. However, you can always contact us via WhatsApp and clarify if the car is free at the needed time.

What are the condition of your cars?

All equipment undergo a scheduled maintenance, as well as intensive service.

Can I rent a car with a driver?

Yes, this additional service, which is pay at the rate of $ 20 per day within the city of Bishkek, when going out of the city + $ 10 per day.

Can I reserve a car in advance?

Yes, it is possible. We put in the car reserve no earlier than a day before the estimated time of car rental. This service is free, carried out by phone, without coming to the office.

Can I arrange the car for myself, and enter several drivers in the contract?

Yes, you can enter an unlimited number of drivers, age and experience of which meets the minimum requirements. This service is free.

What to do in case of vehicle breakdown?

Call around the clock numbers: +996 777 83 33 38 and report the incident. We will call a tow truck, with which you will arrive at the office and pick up a free replacement car of the same or better class.

What to do in case of an accident?

Immediately call the traffic police, ambulance (if required), call the office at around the clock number +996 777 83 33 38 and report the incident. Be sure to issue all information about the accident. We will call you a tow truck, with which you will arrive at the office and pick up a replacement car of the same or better class for free. If the accident occurred through your fault, then you will need to pay the cost in the amount of the damage caused. If at the time of the accident, you were in a state of alcohol or other intoxication, then fully pay all the damage. If there is no perpetrator, or you have mutual fault, then the cost of damage is deducted from your deposit.

How is the damage paid?

– If you broke the tires, broke the glass – the amount of damage is withheld

– If you scratched or crushed the car:

For an amount less than $ 500, only the amount of damage is retained for repairs.

more than $ 500, then held $ 500, the rest is covered by insurance.

if the car is completely crashed, then $ 1,000 is held, the rest is insurance.

Can I order a car with delivery?

Yes, delivery is possible.

Can I extend the lease without arriving at the office?

Yes it is possible. You need to warn about the extension of the lease on our contacts in advance. The service is free!

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  • review rating 5  We rented for our relatives that arrived form America it was on time good experience all supper . Recommended .

    thumb Asema Arriola
  • review rating 5  We were looking for cars for a while thanks so much for helping us , the car was clean and confortable , when we return we will sure contact you , maybe the desposit took a time to return but all fine we resived on time . the good think they speak engish . deposit little high but it was returned on time and complete .

    thumb re gtpup
  • review rating 5  nice to work with you as partners our customer were so confortable .

    thumb wbkg bishkek
  • review rating 4  Good service and fine car. We made a last minute reservation during high season and they were able to reserve a car within one day. Deposit was sent back through Paypal while we were already back home, so very trustworthy service.

    thumb Jan van Vlerken
  • review rating 5  I'm extreme surprised and impressed with quality of the service. During the booking of my rental all my needs was taken in consideration and any eventual issues was sorted by their team with a very personalized approach. They also provided all the detailed information in a very clearly way. At the destination I was received by a friendly, professional and very well organized team and everything went 100% problem free and very smoothly. Thanks

    thumb Weird Fan
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